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CNX Brand Product Questions
* If you contact us regarding with any questions that are already mentioned in Frequently Asked Questions, then you will be redirected to FAQ page. Please review our Frequently Asked Questions before contacting us.
General Questions
1. What is Free to Air Satellite?Free to air (FTA) satellites are generally refer to unencrypted satellite transmission of the both television and radio broadcasts that are available to public for free. The channels transmitted through FTA satellites are received by utilizing a common MPEG-2 video compatible satellite receivers just like CNX brand digital satellite receivers. More information is available at http://en.wikipedia.org/wiki/Free-to-air.
2. Where can I find out what channels are available for free to air?
You can find the most popular FTA channels in US from the below link:
http://www.lyngsat.com/freetv/United-States.html
Here is another link for list of FTA satellites:
http://www.ftalist.com/channels.htm
3. How can I pick up local channels?
There are no local channels available in FTA. Please refer to above FTA satellites links to find out what channels are available for free. If you do not have an experience with installing a dish, then we do not suggest you to install your own dish but hire a professional installer to do it for you. However, if you would like to give it a shot, please refer to below link for a guide.http://www.ftalist.com/started.htm
5. What is LNB(F)?
LNB is an acronym for Low-Noise Block (feedhorn). It is fixed on satellite dish on the other side of the arm. For a technical definition, click the below link:http://en.wikipedia.org/wiki/Low-noise_block_converter
6. What is Transponder (TP)?
A communications satellite’s channels are called transponders, because each is a separate transceiver or repeater. With digital video data compression and multiplexing, several video and audio channels may travel through a single transponder on a single wideband carrier (http://en.wikipedia.org/wiki/Transponder).
There are number of transponders within a satellite, and numbers of channels are included in each transponder.
7. What is DiSEqC?
DiSEqC is a short for Digital Satellite Equipment Control and pronounced as “Die-Sec”. It is a special communication protocol for use between a satellite receiver and numbers of satellite signals. For a technical definition, click the below link:http://en.wikipedia.org/wiki/DiSEqC
CNX Brand Product Questions
1. How do I know which firmware is the right one for my receiver?
If you have more than one model, you could be confused with which firmware would be right for which receiver. The easiest way to distinguish them is by their file extension. Here are the file extensions for each model:2. What is the difference between Factory Firmware and Recovery LDR File?
Factory Firmware is an update file for your receiver which could be updated using an external storage device. Recovery LDR File is a recovery file to recover your receiver from malfunction of system using RS232 null modem cable. You cannot use external storage device to update your receiver with Recovery LDR File and vice versa.
3. I cannot get out of Menu screen.
If you are setting up the receiver for first time, performed factory default, or somehow all your channels have been deleted, then you will not be able to exit off from the Menu screen. In this case, just go to Channel Search under Installation to scan your satellite and save your channels.
4. In Channel Search under Installation menu, my satellite is set as “157W Echo 4”. Is this my satellite information?
No, this is not your satellite. It is the default setting of the satellite list. Highlight Satellite option and press OK to bring down the list of satellites and select your satellite.
5. How can I update my receiver?
You will need external storage device such as USB flash drive or external hard disk drive. Here are the steps to update your receiver:
6. My unit flashes “LNB-F” on front panel display.
If “LNB-F” is flashing on your front panel display, then your unit has been short-circuited. Please disconnect all cables and connections to your receiver to cool down the receiver. If “LNB-f” does not flashes anymore, then your unit is not damaged from short-circuit. However, if it still flashes, then please visit www.conaxtech.com for RMA request.
7. My unit will turn on, but I cannot get into Menu screen and front panel displays boot loader version (Ex: C107 or 10500).
The possible causes of these problems are updating corrupted firmware, problem with external storage device, powering off the unit while updating, and etc. However, you could still recover your unit with CNX Recovery Utility and Recovery LDR File. Visit www.conaxtech.com to download Recovery Utility and LDR File in Support page. Please follow the included instruction to recover your unit.
